Refund & Cancellation Policy

What this covers

This policy applies to paid subscriptions to Titan CRM, the customer-relationship and dialer software sold by Solana Core LLC. It does not apply to insurance policies, which are issued and administered by the carrier — see our Terms of Use.

How billing works

Subscriptions are priced per seat, per month, in US dollars, and are billed in advance. A seat is one named user. Subscriptions renew automatically each month until cancelled. Prices exclude sales tax and VAT, which are calculated at checkout based on your location. Current prices are on our pricing page.

Cancelling

You may cancel at any time and there is no minimum term. Cancelling stops the next renewal. Your seat stays active until the end of the period you have already paid for, and is not charged again after that. You can also move a seat up or down a plan, which takes effect from the following billing month.

To cancel, email us at abrahamcazares4@hotmail.com from the address on the account, or use the billing screen inside the product.

Refunds

Because subscriptions are billed in advance, part months are not automatically refunded when you cancel — you keep access for the period you paid for.

We will refund you in full where:

• you were charged in error, or charged more than once for the same period;
• you were charged after cancelling;
• you could not use the software for a material part of the period because of a fault on our side.

Outside those cases we will still look at it. Email abrahamcazares4@hotmail.com with the account address and what happened, and we will reply within five business days. Approved refunds go back to the original payment method.

Credits

Calling and texting are metered in credits. Each plan includes a monthly allowance, which resets at the start of each billing month and does not roll over. Credits purchased separately do not expire and remain available while the account is open. Credits have no cash value, are not redeemable for money, and unused credits are not refunded on cancellation.

Who to contact

Solana Core LLC — abrahamcazares4@hotmail.com